Artificial Intelligence (AI) will impact every industry and every business discipline—including field service management. But how quickly will practical solutions be available that enable the typical medium to large field service organization to take advantage of AI?
Keeping to SLAs, matching skills to requirements, engaging with customers, field service can be complicated and time-consuming. But great service management can be the key to lower costs and new revenue streams, which is why we developed our end-to-end service management solution, IFS FSM.
New technologies have helped propel industries such as telecommunications, utilities, insurance and manufacturing forward as their needs to handle complex field service continue to grow. Organizations can more accurately and proactively manage scheduling, field service protocols and remote workers through centralized systems today than would have been possible in the past.
To transform your organization into a connected business, an IoT solution must capture data effectively, present it in real time and make it actionable. To this end, IFS has developed the IFS IoT Business Connector, a set of components that connect Microsoft Azure IoT Suite, or other discovery environments, to receive and operationalize device data and deliver observations to IFS business software.
What is your business trying to automate with scheduling and route planning? There are many products out there and they all have a value proposition and price point, but which is right for your business?
Companies considering implementing new field service software, or contemplating replacing a legacy system with a newer solution are advised to evaluate six essential criteria in their selection process
Today, the ability to reschedule on the fly is no longer an optional extra—it’s a required capability for best-in-class service organizations. With IFS Planning & Scheduling Optimization, your business will be able to provide the best results in every scenario.
IFS FSM supports end-to-end service lifecycle management, including contact center, contract & warranty management, knowledge management, planning & scheduling optimization, mobile, customer & partner portals, projects, billing, service parts inventory and returns & repairs processing.